Sprinklr - H&M sees huge volumes of Instagram DMs every day. They needed a solution that would help their customer care team respond quickly and efficiently to shoppers. Read how they boosted
![Webhelp.com | News | H&M and Webhelp finalize acquisition of H&M's Nuremberg customer service center Webhelp.com | News | H&M and Webhelp finalize acquisition of H&M's Nuremberg customer service center](https://media.webhelp.com/wp-content/uploads/2022/12/01132338/MicrosoftTeams-image-71.png)
Webhelp.com | News | H&M and Webhelp finalize acquisition of H&M's Nuremberg customer service center
![H&M Customer Service on Twitter: "@singhalship Hello! Hope you are doing good. We completely understand your concern and our sincerest apologies. We have provided you the best possible resolution in our DM. H&M Customer Service on Twitter: "@singhalship Hello! Hope you are doing good. We completely understand your concern and our sincerest apologies. We have provided you the best possible resolution in our DM.](https://pbs.twimg.com/media/Ebcdn9IUwAAdn4g.jpg)
H&M Customer Service on Twitter: "@singhalship Hello! Hope you are doing good. We completely understand your concern and our sincerest apologies. We have provided you the best possible resolution in our DM.
![H&M Customer Service on Twitter: "@HandsDivine Hi there, in order for us to help you further, please DM us your full name, email ID, date of birth, and delivery address. Talk soon!" / H&M Customer Service on Twitter: "@HandsDivine Hi there, in order for us to help you further, please DM us your full name, email ID, date of birth, and delivery address. Talk soon!" /](https://pbs.twimg.com/media/D3rFcXoUEAESvDU.jpg)
H&M Customer Service on Twitter: "@HandsDivine Hi there, in order for us to help you further, please DM us your full name, email ID, date of birth, and delivery address. Talk soon!" /
![H&M Customer Service on Twitter: "@Anita05432970 Hi Neat, we're sorry you haven't heard back! We'd be happy to provide an update. Please DM us your full name, delivery address and email for H&M Customer Service on Twitter: "@Anita05432970 Hi Neat, we're sorry you haven't heard back! We'd be happy to provide an update. Please DM us your full name, delivery address and email for](https://pbs.twimg.com/media/ETlWUPoXYAc8Wkg.jpg)